Geek moment:

One of my all time favorite pieces of software is called Request Tracker. It is an open source software package that was created by Best Practical and is designed to be used for issue tracking. A common scenario is for tracking tech support requests. I’ve always thought it was a great piece of software and today I discovered that O’Reilly Media has published a book called RT Essentials. If O’Reilly publishes about anything, you know it is good. If you haven’t checked it out, what are you waiting for?

— Pete