Issue Tracking and Forums: Open Source Tools For Technical Support
At the TIES Technology Leadership Camp being held this week I will be doing a presentation titled “Issue Tracking and Forums: Open Source Tools For Technical Support”. The description is “See demonstrations of two free, open source tools that make technical support easier: Request Tracker, a web- and e-mail-based issue tracking tool for logging, assigning, prioritizing and resolving tech support requests, and phpBB, “bulletin board” forum software that gives technical support staff a virtual place to discuss common support issues.”
I’ll be writing more about the tools we use at Hopkins, but for now, here are links for more information.
The issue tracking software we use is called RT: Request Tracker by Best Practical, LLC. Point your browser to http://www.bestpractical.com
The on-line forum software we use is called phpBB. Point your browser to http://www.phpbb.com
I’ll add some excerpts from my presentation at a later time.
–Pete
One Person has left comments on this post
Please, at your presentation, be sure to mention that schools can find PHP developers — better yet PHP teachers and then develop student programers — and design their own tools. At Beacon, we’ve written home-grown integrated tools to do all the things you’ve mentioned up here and more.
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